Frequently Asked Questions (FAQs)
ETON PREFERRED GUEST
1. How does one become an EPG member?
EPG Membership is free. Complete the application form at our Front Desk.
2. Does my EPG Membership expire?
If there is no activity within three (3) years from date of enrolment, EPG Membership will be expire.
3. How do I earn points?
An EPG Membership entitles you to earn Etonpoints just by staying at The Eton Hotel, redeem these points for Hotel Gift Certificates, and enjoy special privileges. For every RMB 1 (one) spent at the hotel, members earn one (1) Etonpoint.
4. Do EPG Etonpoints expire?
Please be advised that all memberships’ points accumulated must be utilized within12 months.
5. How many membership tiers are there in EPG?
There are three tiers of EPG Membership:
a. GOLD Membership is the base membership level for the Program.
b. PLATINUM Membership will be awarded upon achieving CNY 20,000 as the total rooms revenue accumulated (inclusive of service charge) within a calendar year and allows the Member to start earning Etonpoints and enjoy all related membership benefits.
c. DIAMOND Membership will be awarded upon achieving CNY 40,000 as the total rooms revenue accumulated (inclusive of service charge) within a calendar year and allows the Member to start earning Etonpoints and enjoy all related membership benefits.
ETON PREFERRED PARTNER
1. How does one become an EPP member?
EPP Membership is free. The enrolment is applicable by invitation only.
2. Does my EPP Membership expire?
If there is no activity within three (3) years from date of enrolment, EPP Membership will be expire.
3. How do I earn points?
An EPP Membership entitles you to earn points just by booking guest rooms for company travelers at The Eton Hotel Shanghai or by choosing us as the venue for your corporate meetings/events. EPP points can be redeemed for various items like Hotel Gift Certificates, shopping cards, small appliances, electronics and many more exciting prizes.
There are two ways to earn points.
For guest rooms, every CNY 2 room revenue generated, EPP members earns one (1) EPP Etonpoints.
For eligible conferences, meetings, and/or events (exclusives of parking coupons), each CNY 2 equals one (1) EPP point.
4. Do EPP points expire?
Yes. EPP points are only valid for 1 (one) calendar year. One calendar year refers to the period covered from January 1 to December 31 of the same year.
5. How many membership tiers are there in EPP?
6. What are other benefits of an EPC Membership besides earning points?
Upon presenting the EPP membership card, EPP members are entitled to the following:
a. 15% discount at all dining outlets and Vita Spa at The Eton Hotel Shanghai
b. Invitation to members only events
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